Privacy Policy

1. Who We Are

Maven — Support at Your Door is operated by CashCo Financial Inc., a Canadian company. In this policy, "Maven," "we," "us," and "our" refer to CashCo Financial Inc. and the Maven platform at lifewithmaven.app.

We are committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

2. Information We Collect

We collect the following types of personal information:

3. How We Use Your Information

We use your personal information to:

• Provide and manage your Maven subscription and services (Milk Money, Chaos Support, Village community)
• Process payments and manage billing through Stripe
• Send transactional communications about your account and subscription status
• Send marketing communications (only with your express consent under CASL)
• Improve our services and develop new features
• Respond to your support requests and inquiries
• Comply with legal obligations

4. Consent for Communications (CASL)

Under Canada's Anti-Spam Legislation (CASL), we obtain your consent before sending commercial electronic messages:

5. Your Right to Unsubscribe

Every marketing email we send includes a clear unsubscribe link. You can withdraw your consent at any time by clicking the unsubscribe link in any email, or by contacting us at [email protected]. We will process your unsubscribe request within 10 business days as required by CASL. Unsubscribing from marketing emails will not affect transactional messages about your active subscription.

6. How We Share Your Information

We do not sell your personal information. We share your information only with:

• Stripe — for payment processing (PCI DSS compliant)
• Mailchimp — for email communications (only if you've consented)
• Twilio — for SMS notifications related to your account
• Service providers — who help us operate Maven, bound by confidentiality agreements
• Legal requirements — when required by law, regulation, or legal process

7. Data Security

We use industry-standard security measures to protect your personal information, including encrypted connections (TLS/SSL), secure payment processing through Stripe, access controls, and regular security reviews. While no system is 100% secure, we take reasonable steps to protect your data from unauthorized access, disclosure, or loss.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. After you cancel your subscription, we retain basic account information for up to 2 years (consistent with CASL implied consent periods) and financial records as required by Canadian tax law. You can request deletion of your personal information at any time by contacting us.

9. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act, you have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Withdrawal of consent — Withdraw your consent for marketing communications at any time
• Complaint — File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Maven is designed for adults managing household finances. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or through a notice on our website. Your continued use of Maven after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us